Policies & Terms — RHB SALON
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FAQ

Service Timings

As a team of hair condition and style perfectionists, quality hair requires time. The time required depends on the type of services you are having. Generally, colour appointments that include a cut and blow-dry can take approximately three-four hours. We could be complete in two hours, at times longer. We discuss this in detail in during your free no obligation consultation and promise it’ll be worth it.

Products Used

We use a range of styling products from L’oreal Professional, Redken, Oribe, Virtue Labs, V76, ghd, based on the look you would like to achieve. Our stylists will talk you through each product used so that you can achieve the look at home also.

Parking

Parking is available on St Kilda Road, with two+ hour spots located directly out front of our premises. Additional Parking available on Toorak Road. We offer free all day parking on Saturdays – enquire for details!

Our Guarantee

At RHB we will always perform a thorough consultation prior to your service. However, if the final result doesn’t present as you discussed, we will rectify it at no extra charge. We allow 1 week for you to return with undesired results. If you are unhappy with the final result by choice, we will perform any re-work at usual pricing rates. 

New Clients

At the time of booking your first appointment, we request your credit card details of which are encrypted on our system that is certified to data privacy industry standards. Credit card details will only be used for late cancellations and no show appointments. (*Refer to Cancellations) and are removed from our system after your appointment.

Reminders

RHB offers an SMS reminder service which is sent to you 48 hours prior to your appointment. On receipt of the SMS, we ask that you confirm ‘YES’ or call us for a new appointment. RHB reserves the right to offer unconfirmed appointments to our client waiting list.

Product Returns

RHB stands by the quality of products stocked. After purchasing a product, if you are not satisfied with the product, you may exchange for another of the same value. Please note, we do not provide refunds.

Cancellations

Our team reserves your appointments especially for you. We trust you will be respectful and courteous by contacting us promptly if you are unable to attend an appointment. If you are running more than 20 minutes late, please let us know – we will do everything we can to accommodate you. However, please keep in mind that we may have to reschedule your appointment, or may not have time to complete the whole service, in which case you will need to make another booking. Please note:

Cancellations in less than 24 hours’ notice will result in a charge of 50% of the service cost.

No Shows will also result in a charge of 50% of the service cost.

For larger appointments (over 2 hours in duration) where you change your mind within 24 hours prior to your appointment time will also result in 50% of the service cost.

Other General Information

RHB reserves the right to cancel or change prices and promotions at any time.

We respect your privacy and will not use your information inappropriately.

If for any reason you feel you are not liable for cancellation/no show charges we will investigate further to deem its liability as set out in our booking policy on a case by case basis within 30 days from the charged fees and substantiate if a refund is in order.

Please email us at [email protected] within that time if you are not satisfied that the charges are liable so that we can resolve any problems.

If you have any other questions, please don’t hesitate to contact us

Payment Methods

We accept ZIPPAY, Cash, EFTPOS, Visa and Mastercard and  American Express.

 

Haircut only without blow-dry?

Unfortunately, it is not possible to have a haircut without a blow dry. We need to see the cut when it’s dry to assess whether or not it needs extra cutting and finessing. Cutting the hair dry is a key part of making it perfect.

 

Do I need a Blow-dry?

We highly recommend a blow dry with your colour service so that you can see and assess the colour. A Salon policy is for first-time clients to have a blow-dry with their colour service to ensure ultimate satisfaction with the result.